e: contact@timecodebuddy.com

Cancellation & Returns Policy

1. If you wish to cancel your order: 
   (a)  you can notify us by email to contact@timecodebuddy.com before we have dispatched the goods to you; or
   (b)  where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
   
2. You can return goods you have ordered from us for any reason at any time within 7 working days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
   
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
   
4. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: -
       in the event that the product has been used
       in the case of software, audio or visual products, where the packaging has been unsealed to any products that we have made or customised specifically for you.
5. The provisions of this clause 4 do not affect your statutory rights. 

The www.timecodebuddy.com website is operated by:  

Timecode Systems Ltd, a company registered in England and Wales, whose registered office is Estate House, 144 Evesham St, REDDITCH, Worcs, B97 4HP. Our company registration number is 7263683. Our VAT registration number is 100 7232 75 

Our contact details are as follows:

Trading address:
Seba House,
97 High Street
Stourbridge
DY8 1FA 
UK

General email:  contact@timecodesystems.com
Telephone number:  0800 1223110
Fax number:  01905 530218